FAQs | The Good Scrunchie
What do I do if I have not received my order?
If it has been 7 days since your shipping email arrived and you still haven't received your order, please reach out to us on email@example.com.
What do I do if there is an issue with my product?
Any issues at all with your order can be resolved by emailing firstname.lastname@example.org or messaging us on our social media channels.
I need a large order of custom scrunchies- what do I do?
If you are looking for custom orders you can either supply the material or I can purchase it myself, please email email@example.com to be provided pricing and time frames!
Custom scrunchies are a great idea for schools, dance clubs and more!
Haven’t received an order confirmation?
Please add firstname.lastname@example.org to your contacts, and be sure to check junk, promotion and spam mail! This is been noted with Shopify as an issue, especially with gmail.
Custom and Handmade Orders!
Please be advised that items such as key-rings, lanyards and diffusers are handmade, meaning that colours of beads might differ slightly as they may have come from different batches! Do not hesitate to contact us for further information.
What happens if I am charged for extra postage on parcel collection?
As a small business I try my absolute hardest to keep postage prices as low and affordable as possible! I try and keep all your parcels as flat as possible to allow them to fit into cheaper postage. If you have any issues with parcel collection please send through a photo and receipt of your parcel to email@example.com and I will have this fixed immediately!